Policies

Complaints & Feedback

How to raise a concern or share feedback — we are here to listen.

Draft for review. This is a starter policy prepared for BDE. Please review, tailor and approve it (and confirm your ABN and any registration details) before the website goes live.

Your right to be heard

We welcome feedback and take all complaints seriously. You can raise a concern without fear of losing your supports or being treated unfairly. Your feedback helps us improve.

How to raise a complaint or give feedback

You can complain on your own behalf or ask a family member, friend or advocate to help.

What happens next

We will acknowledge your complaint, work with you to understand what happened, keep you informed, and aim to resolve it fairly and promptly. We record and review complaints to prevent them happening again.

External support

If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission at any time: ndiscommission.gov.au/complaints or 1800 035 544.

Last updated: July 2026. Questions? Contact us on 0478 039 747 or Beyonddisability@outlook.com.au.